Complaints Procedure

When a problem arises with WON96 or any online gaming platform, knowing where to turn matters. This page explains the steps to take, what options are available in Australia, and how our editorial team can help.

Start with the operator

Your first move should be contacting WON96 directly. The operator’s website has a customer support section where you can lodge a formal complaint. Describe exactly what happened, when, and what outcome you seek. Keep records of your account history and all correspondence. Most operators aim to resolve issues within days, though complex cases take longer.

If WON96 does not respond adequately, the operator publishes details of its licensing and regulatory body on its website. That regulator—be it a state-based authority or a national body—typically has a dispute resolution process for licensed operators. Check the regulator’s website for how to escalate your complaint officially.

Self-exclusion and account controls

If you want to pause betting, both WON96 and Australian regulators offer tools. The platform itself usually lets you set deposit limits or temporarily close your account. Alternatively, BetStop is a national self-exclusion register that prevents you from accessing accounts at participating operators. Once registered, the block applies across licensed platforms.

Support for problem gambling

If gambling is becoming difficult to manage, free confidential help is available. Gambling Help Online offers phone, chat, and email support 24 hours daily at 1800 858 858. They can discuss your options, including counselling referrals and goal-setting strategies. Many states and territories also run local Gambler’s Help services with in-person support.

What we can and cannot do

Our team documents publicly available information about how these platforms and regulators work, but we cannot intervene in disputes. We are not WON96 and have no access to accounts, transactions, or internal records.

To contact our editorial team with feedback about this page or our coverage, use the contact form on this site.